Speaker FAQs

Festival of Education Speaker FAQs
For urgent assistance please email info@lsect.com or call 02081234778.

The Festival will take place online via Hopin. Hopin is a virtual venue with multiple interactive areas that are optimized for connecting and engaging. You can learn more about Hopin here: https://hopin.com/. Hopin is only supported by Google Chrome and Firefox. If your set up automatically opens links in any other browser, you will need to copy and paste access links from your email into Google Chrome and Firefox instead.

It is imperative that you are fully registered on Hopin in advance, as we will need to add you as a Moderator so you can run your Session.
In order to access the event platform, you must ensure you have completed the below steps as soon as possible.

Step 1: You have been sent an invitation to register on our online platform Hopin via a Magic Link Invitation. The email will come from no-reply@hopin.com. Keep this email safe, you will need it during the conference to access the event!
(If you have not received your link, please email Victoria.boyle@lsect.com).

Step 2: Click the link in the Magic Link invitation email. Hopin is only supported by Google Chrome and Firefox. If your set up automatically opens links in any other browser, you will need to copy and paste the link from your email into Google Chrome and Firefox instead. You will reach an email verification page and a verification email will be issued to you.

Step 3: You must head back to your emails and click on the link (or copy and paste link into your browser) from the verification email in order to register and join the event.
The verification link is active for 10 minutes. After it has expired, you will be issued a new link by clicking on the link in the original email (step 1).

Step 4: Once you have received the follow-up email “You’re in – Annual Apprenticeship Conference 2021”, you need to click on the “Go to event” button. You will then be directed to the event platform.

Step 5: Once the page has loaded, please click on “create your profile”. This will enable you to complete your profile with items such social media links, biography and a profile image.

If the email has not reached you and it is not in your junk folder, it has likely gotten caught in your email systems junk filter.
In the first instance, please add no-reply@hopin.com to your contacts list and contact the team at info@lsect.com to resend your email.
If issues continue, the next step would be to contact your IT team and ask them to whitelist/ release all emails from no-reply@hopin.com.
Our last option would be to use an alternate personal email address for your access.

You must ensure you are only using Google Chrome or Firefox, as Hopin is not fully supported in any other browsers. Please also check that your Google Chrome or Firefox browser is fully up to date.

We recommend running a desktop browser for the best and seamless experience across the Hopin and Zoom platform. However, you can choose to watch the event as a delegate on a mobile or tablet device, just simply click on the Magic Link on your device.

Check your internet speed and network. We recommend a minimum of 5mbps download and 2mbps upload. Ideally, we like to see 30mbps download and 10mbps upload or higher for the best quality – test your speed here.

If you are using a VPN (network) or device provided by your employer, ensure your device can access and share your camera and microphone on. You may need to end a VPN session to enable sharing.

Ensure you can access the following website domains to use Hopin. You may have to check with your IT department if using a device or network provided by your employer. For more information about Hopin’s network connectivity settings and setting VPN acccess, click here.

Some antivirus software can block your device from sharing your camera and microphone on Hopin.

Restart your computer before joining the event. This ensures that there are no other video applications holding onto audio or video for any reason.

If you lose sound or can’t share your audio/video or screen share, try these steps (in order):

PC Audio/Video Troubleshooting
 Refresh your browser.
 Quit and relaunch your browser.
 Clear your cache or join from an incognito or private browser window
 Ensure your browser’s permissions are granted to have access to your camera and microphone (in Chrome, type into the URL bar: chrome://settings/content).
 Restart your computer.
 Join the event in a different browser (e.g.: switch from Chrome to Firefox).

MAC Audio/Video Troubleshooting
 Refresh your browser.
 Quit and relaunch your browser.
 Clear your cache or join from an incognito or private browser window
 Ensure your browser’s permissions are granted to have access to your camera and microphone (in Chrome, type into the URL bar: chrome://settings/content).
 Ensure your browser has permission to record your screen (open your computer’s System Preferences > Security & Privacy > Screen Recording > find your browser in the list and check the box). Then quit and relaunch your browser.
 Restart your computer.
 Join the event in a different browser (e.g.: switch from Chrome to Firefox).

When the event is live and it is time for you to appear on a Session, head to the Sessions tab and find the Session you'll be speaking in. Always ensure you are logged in with the email address we have for you.

Once in your session, click Share Audio and Video at centre of the Session screen. This means you want to participate on live video — people will be able to see and hear you in the session. If you haven't allowed access to your camera or mic in the event, you will be prompted to do so at this time.
Once you see yourself on screen, you are live to your audience!

Tip: We do not recommend the use of headsets unless the noise levels of your environment absolutely requires it. We have experienced audio issues and feedback with headsets in the past, and so we simply advise using a quiet area and your default laptop/ PC microphone.

As session participation is restricted to speakers, you may see others requesting to join at the bottom of the video in the Moderator Panel. We advise that you do not permit anyone other than your planned co-presenters.

At the top of a session, you’ll notice the number of people speaking/max number allowed and the number of people watching the Session.

Once you are on screen, you will have the following Speaker controls at the bottom centre of the Session:

• Camera. Toggles your webcam on and off.
• Microphone. Toggles your microphone on and off.
• Screen share. Opens a screen-share menu.
Tip: Check on our Presentation Slides and Sharing computer audio guides to screen share like a Pro.
• Settings. Opens the hardware selection menu for you to choose the camera and microphone for this Session.

Click on Leave at the top right corner to leave the Session at any time.

You are able to have both your webcam and a presentation live during your session. Using Google Chrome, follow these steps to share your slides in a way that you can see both the event page on Hopin and your slides at the same time.
Note: Be sure you are sharing your audio and video before sharing your desktop.

1. To start, click Reading View at the bottom right corner of your Powerpoint. It will switch your presentation to a movable box instead of it taking your whole screen.
2. Next, switch to your Hopin window and click on the Screenshare button at the bottom of your video. Then, click Application Window and select your Powerpoint. Click Share, you're presenting!

Tip: Convert your slides to a pdf file and share with your attendees in the session Chat before you start.

Tip: You can resize your Powerpoint window to make it as large or small as you would like on your end and keep an eye on the chat while you are presenting.

Tip: In case you do not see Powerpoint app among other apps on when sharing your screen make sure that your Powerpoint presentation is visible on the Background and not minimized to tray.

All sessions at the event feature Chat, Polling and Q&A facilities.

Each session has its own group chat, separate from the event-wide chat. As a viewer, you can interact with the people who are in the session via chat using the Session chat. This is a great place to ask questions and engage with people on-camera when you don’t want to be on-camera yourself.

If you are planning a Q&A section for your session, we advise you to ask attendees to put their questions in the Q&A tab rather than the session Chat box, as at times the Chat can become saturated and hard to pick out questions.

As a speaker of your session, you are free to set up polls and ask your attendees to take part to aid in any interactive elements you may have planned.

 Open your Session
 Switch to the Polls tab on the right sidebar
 Click Create a poll and the Poll popup menu will appear
 Fill out the Poll Question and Options
 Click Create Poll and the Poll will now become visible to attendees

Yes, all workshops are automatically recorded. The recordings will be available once the event is over and available for 2 months.

Absolutely. If you have read through the guidance and still feel you need extra help, please get in touch with Victoria at victoria.boyle@lsect.com, who will talk you through the process and your concerns as well as arrange a demonstration with you if required.

Please contact Victoria directly on victoria.boyle@lsect.com/ 07875 172453 or speak to a member of the team at info@lsect.com/ 020 8123 4778.